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PRIVACY POLICY

EFFECTIVE DATE: 02/06/2019


Proformance Pros, LLC (“us”, “we”, or “our”) operates https://www.proformancepros.com (the “Site” or this “Website”).

This privacy policy discloses our privacy practices and applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 

  PERSONALLY IDENTIFIABLE INFORMATION

While using this Website, we may ask you to provide us with certain personally identifiable information. We are the sole owners of the information collected on this Site. We only have access to/collect information that you voluntarily give us in a form on this Website, via E-mail, or from other direct contact from you. Personally identifiable information may include your name, address, telephone number, credit card information, and E-mail address. We will not sell or rent this information to any third party.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via telephone, mail, or E-mail in the future to provide you with newsletters, marketing and promotional materials, information about new products or services, and/or changes to this privacy policy.

 

  LOG DATA

We collect information that your browser sends whenever you visit our site (“Log Data”). Log Data is information recorded by our web server about when, how, and what pages you are visiting on our website and consists of the following information:

  • IP address and device identifier: This is the unique identifying address broadcasted by the browser or device by which each user is accessing your online platform.
  • Request date/time: The specific date and time of each action the user takes.
  • Page requested: Each page or interface that the user accesses and how long they spend on each page.
  • Bytes served: How much information is transferred during the user’s activity.
  • User agent: Commonly, the web browser or operating system of the user which transfers necessary information to the web server in order to serve the needs of the user.
  • Referrer: The previous location that the user was at before they were referred to your website or app, such as a search engine or exterior website link.
  • Error logs: Information regarding any errors or functionality problems experienced by the user.

Log Data can be used with certain personally identifiable information to identify you and, as such, is treated by Proformance Pros, LLC as personally identifiable information. Log Data is used only by us for marketing analysis, security monitoring, and improving system performance. We will not sell, rent, or share this information to or with a third party.


  COOKIES

This Website uses cookies. Cookies are small text files that are stored on your terminal device when calling this Website. Individual services of a website can “recognize” you or your terminal device in this way and “remember” what configurations you have made. On the one hand, this serves the user friendliness of websites and thus serves users (e.g. storing login data). On the other hand, cookies serve the purpose of collecting statistical data on website use and harnessing the data obtained in this way for marketing purposes.

Some cookies will be deleted automatically from your terminal device as soon as you leave the website (i.e. “session cookies”). Other cookies will be stored for a specified period that cannot exceed two years in each case (i.e. “persistent cookies”). This Website also uses third party cookies, which are managed by third parties in order to offer certain services.

Users can influence the use of cookies. Most browsers have an option that limits or completely prevents the storage of cookies. However, please note that the use and especially the convenience of use of this Website is limited without cookies.

GOOGLE ANALYTICS

In order to ensure that the content from this Website remains up to date, user-oriented and comprehensive, this website employs Google Analytics, a web-analysis tool from Google Inc. ("Google") that enables us to optimize our Services for you. Google Analytics uses cookies that track your preferences during your visit to our Website. This allows us to simplify navigation, for example, thereby helping us to make the site more user-friendly. The information that is generated in this process (including the IP address) is anonymized, making personal identification impossible. An evaluation for reporting purposes is carried out only after the anonymization process. The data generated by this Cookie is transferred and stored on a server in the USA. As a user of our Website, you always have the option of disabling cookies in your browser settings. Most browsers allow cookies as a default setting. Should you change this setting, this may disrupt certain functions of our websites. Furthermore, you can prevent Google's acquisition and processing of the information that is generated by the cookie and concerns your activity on the website (including your IP address) by downloading and installing a browser plug-in. The actual link to the tool is: https://tools.google.com/dlpage/gaoptout?hl=en.  

Further information on the terms of use and the privacy options of Google are available on: https://policies.google.com/privacy?hl=en.

GOOGLE ADWORDS

As an AdWords customer, this Website moreover uses Google conversion tracking by Google on some pages. This means that Google AdWords places a cookie on your computer (“conversion cookie”) if you have accessed our webpage via a Google ad. These cookies become invalid after 30 days. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognize that someone has clicked on an ad and been directed to our page as a result thereof. Each AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected with the help of the conversion cookie allows us to prepare conversion statistics to optimize our services. AdWords customers know, for instance, the total number of customers who have clicked on their ad and been redirected to a page with a conversion tracking tag. But they do not receive any information by which users can be personally identified. If you do not want to participate in this tracking, you can prevent the placement of the necessary cookie – for instance through a browser setting that deactivates the automatic placement of cookies in general. You can also deactivate conversion tracking cookies by setting your browser to block cookies from the domain googleadservices.com.

GOOGLE REMARKETING

Moreover, this Website uses Google’s Remarketing technology on some pages. With this technology, users who have already visited our web pages and online services and shown an interest in what we have to offer are shown targeted advertising on other websites of the Google Partner network. The ads are displayed through the use of cookies, by means of which the user’s behavior during his or her visit to the website is analyzed and then used for targeted product recommendations and interest-based advertising.

If you do not wish to receive any interest-based advertising, you can deactivate Google’s use of cookies for these purposes by going to https://adssettings.google.com/authenticated. Alternatively, users can deactivate cookies from third-party providers by going to the network advertising initiative’s deactivation page (link: http://www.networkadvertising.org/managing/opt_out.asp).

FACEBOOK PIXEL

This Website uses the “Facebook pixel” provided by the social network Facebook (“Facebook”). As a result, so-called tracking pixels are integrated into our web pages. When you visit our web pages, the tracking pixel will create a direct link between your browser and the Facebook server. Thus, Facebook will receive the information from your browser that our web page was accessed from your device. If you are a Facebook user, Facebook can therefore associate your visit to our pages with your user account. Please note that we as the provider of these web pages are not notified of the content of the data transmitted or of the use thereof by Facebook. We can merely specify the segments of Facebook users (based on criteria such as age, interests) on whose pages we would like our ads to be displayed. Moreover, when this pixel is called upon later from your browser, Facebook can then determine whether an ad on Facebook was successful, for instance whether it has led to an online purchase. We receive from Facebook merely statistical data on this, without any references to a specific individual. This allows us to collect information about the effectiveness of the Facebook ads for statistical and market research purposes.

For more information concerning this topic, please see Facebook’s privacy policy at https://www.facebook.com/about/privacy/.
Please click here (link: https://www.facebook.com/settings?tab=ads) if you do not wish to have your data collected via the Facebook pixel.

THIRD PARTIES

The principles above apply to all pages of this Website; however, this site may contain links to external sites or widgets to which this privacy policy does not apply.

Please note that Google and Facebook have their own privacy policies which are independent from ours. We do not accept any responsibility or liability for these policies and procedures. Before using our website, please inform yourself about Google’s privacy policy (Link: https://policies.google.com/privacy?hl=en) and Facebook’s data policy (Link: https://www.facebook.com/policy.php).

This Website may also use third-party widgets (e.g. YouTube, Twitter, Pinterest, Instagram, or Flickr), for purposes of displaying product or build photos and videos, that may install cookies dependent upon your configuration of those widgets. Before using our website, please inform yourself of any third party’s privacy policy by visiting their websites.

A list of common third parties are:


  YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


  SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

  ORDERS

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

  LINKS

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


  QUESTIONS

If you feel that we are not abiding by this privacy policy, please contact us immediately. If you have questions regarding our Terms and Conditions, Privacy Policy, Return Policy, or other policy related material, please contact our support staff by clicking on the "Customer Service" link on this site. Or you can E-Mail us at: info@proformancepros.com.